Shipping policy

Last updated: August 26, 2026

1. General Information

We ship our products in different ways:

Self-fulfilled shipping: Products shipped directly by us from Germany.

Print on Demand (PoD): Products that are produced specifically after you place your order and shipped directly by one of our production or fulfillment partners.

We work with providers including Printegy, Printify and Printful, as well as their respective production and shipping partners.

Depending on the products ordered, your order may therefore be split into multiple shipments that arrive at different times.

2. Processing and Production Times

Self-Fulfilled / In-Stock Products

Processing usually takes 1–3 business days.

Orders are shipped from Germany.

Print on Demand

Production usually takes 2–7 business days.

Depending on the product and production partner, your order may be shipped from Germany, another EU country or an international production location.

Production time is additional to the actual shipping time.

3. Estimated Shipping Times

Once processing or production has been completed, the following shipping times generally apply:

Germany
Self-fulfilled: approx. 1–3 business days
Print on Demand: approx. 3–7 business days

European Union
Self-fulfilled: approx. 3–7 business days
Print on Demand: approx. 5–10 business days

International
Self-fulfilled: approx. 7–14 business days
Print on Demand: approx. 7–21 business days

These are estimated delivery times. In particular, for Print-on-Demand products, production location, shipping carrier, public holidays, customs clearance or other external factors may result in delays or deviations.

Unless a binding delivery period is specified in the respective product offer, the times stated above do not constitute guaranteed delivery dates.

4. Shipping Costs

The shipping costs applicable to your order will be displayed at checkout before you complete your purchase.

Shipping costs may depend in particular on:

Delivery destination
Product type
Production location
Shipping method
Order quantity

Orders containing products from different production or shipping locations may be split into multiple shipments and may therefore incur different or additional shipping costs. The actual costs will be displayed before you complete your order.

5. Tracking

Once an order or partial shipment has been dispatched, you will receive a shipping confirmation by email.

If the respective shipping carrier provides tracking, the shipping confirmation will include a corresponding tracking link.

For orders split into multiple shipments, you may receive several shipping confirmations and tracking details.

6. Partial Shipments

If your order contains products from different shipping methods, production locations or fulfillment systems, it may be delivered in multiple packages.

As a result, products may arrive at different times, different shipping carriers may be used and multiple tracking numbers may be issued.

A partial delivery therefore does not automatically mean that part of your order is missing.

7. Customs Duties and Import Charges

For deliveries to countries outside the European Union, additional customs duties, import VAT or other import charges may apply.

These charges are imposed by the relevant authorities in the destination country and, where required by law, are the responsibility of the recipient.

We have no control over the amount or collection of such charges.

8. Returns and Return Shipping Costs

If you wish to return an item under your statutory right of withdrawal or our voluntary return policy, please contact us before sending the item back:

hello@denisthiel.com

You are responsible for the direct cost of returning the goods unless expressly agreed otherwise.

If we provide you with a paid return shipping label, the applicable return shipping costs may be deducted from your refund.

Return shipping costs may vary depending on the product, shipping carrier, country of origin and delivery destination.

If you fully exercise your statutory right of withdrawal, we will refund all payments received from you, including the cost of our least expensive standard delivery option, in accordance with applicable law. Additional costs resulting from your choice of a more expensive shipping method will not be refunded.

For justified claims involving defective, damaged or incorrectly delivered goods, we will cover the necessary return shipping costs in accordance with applicable law.

Further details can be found in our Withdrawal and Return Policy.

9. Delivery Issues

If your order is taking unusually long to arrive, arrives damaged, contains an incorrect item or appears to have been lost in transit, please contact us at:

Denis Thiel
Albatrosweg 30
50259 Pulheim
Germany
hello@denisthiel.com

Where possible, please include your order number and a brief description of the issue.

For damaged goods, photos of the product and shipping packaging will also help us process your request more quickly.

10. Incorrect or Incomplete Delivery Address

Please check your delivery address carefully before completing your order.

If an order cannot be delivered due to an incorrect or incomplete address provided by you and is returned to us or one of our fulfillment partners, additional shipping costs may apply if the order is sent again.

We will contact you before arranging a new shipment.

Your statutory rights remain unaffected.

11. Uncollected or Undeliverable Shipments

If a shipment is not collected, delivery is refused or it cannot be delivered for other reasons attributable to the recipient, it may be returned to us or the respective fulfillment partner.

If this results in additional return or reshipping costs, these costs may, to the extent permitted by law, be deducted from any refund or charged for a new shipment.

Any statutory right of withdrawal and your other statutory rights remain unaffected.

12. Print on Demand and Production

Some of our products are only produced after we receive your order.

This helps us reduce overproduction and unnecessary inventory. At the same time, production may take slightly longer than for products that are already in stock.

Print on Demand does not automatically mean that a product is personalized or individually made according to your specifications. Your statutory right of withdrawal therefore remains applicable unless a statutory exception applies in the specific case.